Customer Service Manager

Description
Robert Half Permanent Placement is partnering with a great company in Buffalo, NY on their search for a Customer Service Manager to join their thriving business. For 40+ years, our great client has been providing integral products that help people across the country lead an independent lifestyle. This is an in-office role with a starting salary of $65K - $75K and includes a full benefits package. The ideal candidate will bring leadership mindset and experience side by side with operational excellence.


Responsibilities include but not limited to:
+ Lead and develop a customer service team while overseeing staffing, scheduling, and performance management

+ Manage daily call center operations ensuring optimal staffing levels, service levels, and efficient handling of inbound customer inquiries

+ Monitor key customer service metrics including call volume, response times, abandonment rates, and overall team performance

+ Drive con...