Customer service manager

It's fun to work in a company where people truly BELIEVE in what they're doing! The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.

Minimum Requirements Matric / Grade 12 / NQF 4 equivalent 12-18 months face-to-face customer service experience Driver's license Competencies Customer service centric Self-driven Basic computer literate (MS Office) High energy levels High attention to detail Ability to think on your feet when resolving problems Sense of urgency Professional Analytical skills Good communication skills Key Responsibilities Customer Service Deliver informal and formal feedback Manage Customer Complaint Chart Store Standards – ensure SOPs are adhered to Communication – provide informal and formal feedback Training – provide training on Customer Compla...