Customer Service Manager

CSM Summary

To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by managing the front-end of the store so that all customers are taken care of in and efficient and timely manner and leaving the customer so satisfied that no competitor is an acceptable alternative.

CSM: What I Do, How I Do It, and Why I do it

As a CSM, this is – I manage the front-end operations by following the daily schedule; monitoring the flow of customers, opening registers as necessary, managing breaks and lunches, opening preparations, supplies and closing procedures.

– I manager shelf and display maintenance by maintaining new, missing, and price change tags/bibs, maintaining sign integrity and ad pricing and signage, and managing, new, discontinued, and all other tags and signs.

– I supervise Service Desk and financial services proc...