Customer Service Manager, Food Colors Latam

At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers. And we will be better with you.

The Customer Service Manager is responsible for leading the customer service function and ensuring an exceptional customer experience throughout the order-to-cash process for our Food Colors Latam business. This role oversees service performance, team development, and cross‑functional collaboration to ensure customer requirements are met efficiently, while driving continuous improvement and aligning service strategies with business objectives.

This role is full time based onsite in our regional HQ in Lerma, Estado de Mexico (Toluca area).

What you will do:

• Lead the customer service team to ensure high levels of customer satisfaction and achievement of key service metrics, including Order Accuracy, OTIF, Recommits, Order Approval & Confirmation, ...