Customer Service Manager, Msia & Spore

General responsibilities and activities include but is not limited to:

To ensure the Customer Service team carries out the customer service function by ensuring that orders entry, delivery management, invoicing and customer complaints are processed in a timely manner at most cost-effective, while maintaining the company core value of unbeatable customer service.

Customer Service Manager has to ensure the team has efficient communication between customers and inter‑department via phone calls, email, WhatsApp or face‑to‑face in relation to a product or service.

Key responsibilities and activities include but is not limited to:

• Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.
• Ensure Customer Service team members understand and adhere to standard operation procedures including Do’s an...