Location
quezon city
Job Type
Full-time
Posted
June 10, 2026
Job Description
Description
- Lead the customer service team to ensure high-quality service delivery.
- Develop and implement customer service strategies to enhance customer satisfaction.
- Oversee account management and maintain strong relationships with key clients.
- Handle complex customer queries and resolve issues in a timely manner.
- Monitor team performance and provide coaching for skill development.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or a related field
- Experience Level: 5–10 years relevant experience in SLAB, collateral management, or securities settlements
- Skills and Competencies: Strong experience using U.S. domestic settlement systems such as DTCC and Fedwire.
- Responsibilities and Duties: Experience managing call center operations
- Qualities and Traits: Strong organizational ski...
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