Customer service manager

Duties and Responsibilities Inbound & Desk Support Respond promptly and professionally to client inquiries via phone, email, Whats App Business, or live chat. Troubleshoot complaints, process orders or service requests, and elevate complex technical issues to relevant departments. Maintain accurate, up-to-date client records and interaction logs within the CRM system. Client Visits & Relationship Building (Field) Travel to client premises to conduct routine check-ins, assess service satisfaction, and strengthen business relationships. Assist clients with basic on-site troubleshooting, training, or walkthroughs of the company’s products/services. Gather firsthand feedback during visits regarding client pain points and report back to management to improve service delivery. Administration & Reporting Independently plan, schedule, and optimize travel routes for weekly client visits to maximize time efficiency. Submit concise post-visit reports detailing client feedback, action items, or po...