Job Description
Job Responsibilities
1、Provide efficient and friendly customer support, and resolve user inquiries regarding trading and platform usage.
2、Lead team collaboration, coordinate and solve complex issues to ensure proper handling of customer needs.
3、Conduct training for the company's customer service department to ensure team familiarity with products and services for better customer support.
4、Record and report user feedback, collect market issue data to help optimize products and services.
Job Requirements
1、At least 1 year of experience as a customer service supervisor in an exchange, with solid knowledge of exchange products.
2、Strong communication and coordination skills, able to coordinate internal and external resources to handle user complaints;
3、Strong learning and adaptability, with the ability to continuously learn and keep up with the latest industry developments to provide accurate information.
4、St...