Customer Service Manager

Company and Job Description

A leading organisation within the logistics and cargo sector is seeking an experienced Customer Service Manager to champion customer experience, service delivery, and operational support across a national footprint. This role is ideal for a proactive leader who is passionate about building strong customer relationships, driving service improvements, and ensuring exceptional client experiences in a fast-paced environment.

Working closely with operational teams and key stakeholders, you will be responsible for ensuring service levels are consistently achieved, customer concerns are proactively addressed, and service delivery processes continuously evolve to meet business and client expectations. This is a highly visible leadership position offering the opportunity to influence customer retention, employee engagement, and overall business performance.

Key Responsibilities

• Lead the national customer service functio...