Customer Service Manager

Description We are looking for a Customer Service Manager to lead a high-quality support experience for a cosmetics organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who can oversee customer accounts, guide call center service operations, and keep scheduling and dispatch activities running smoothly. The role focuses on building strong service standards, resolving customer needs effectively, and ensuring day-to-day coordination across service channels.

Responsibilities:
• Direct daily customer service operations, ensuring timely and attentive support across call center interactions.
• Manage customer account activity, including issue resolution, service follow-up, and ongoing relationship support.
• Coordinate dispatch and scheduling workflows to align service requests with team availability and operational priorities.
• Monitor service performance, address escalated concerns, and implement improvements that enha...