Customer Service & Marketing Trainee

Introduction

Have you always wanted to know what goes on behind the scenes in the world of customer service? Do you want to sharpen your administrative skills and make a valuable contribution to our team? Then this internship is really something for you! At Shimano, we are looking for a customer service intern who wants to support us for a few months with our work. A very dynamic role where no day is the same.

The Challenge

Processing orders.

Adjusting and/or updating the work instructions.

Managing the mailbox and possibly answering customer inquiries via email and calls.

Active calling the customers for the business sales proposals.

Assigning cases in Salesforce.

Processing credits/debits.

Monitoring the status of orders and notifying the appropriate persons in case of deviations or bottlenecks.

Maintaining the correct administration of order information in the relevant systems.

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