Customer Service Officer

The position involves comprehensive front desk support, administrative assistance, membership and sales coordination, and facilities operations in a dynamic, creative environment.

Front Desk & Customer Service

• Greet all students, members, and potential members upon entering the lobby.
• Assist visitors promptly and manage telephone calls professionally.
• Take and relay messages, redirect calls to appropriate staff, and respond to enquiries about the company and its services.
• Manage WhatsApp messages and enquiries efficiently, documenting requests and confirming orders.
• Maintain a visitor registry with accurate records.
• Respond to customer enquiries regarding products, services, special offers, billing policies, and other customer service matters in person, via phone, email, or messaging platforms.

Administrative & Operational Support

• Organize and maintain files, records, and updated documen...