Customer Service Officer (Domestic Operations)

Job Title

Customer Services Officer (Domestic Station)

Report To

Station Head MAG

Division

AeroDarat Services Sdn Bhd

Department

ADS - Domestic Ops Kota Bahru (EVA5DEPT82)

Role Purpose

To perform/deliver a quality services to customer airlines& passengers in respect to check-in, boarding, special and baggage services as per carrier and company& standards and procedures

Key Accountability

• provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
• To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
• Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.
• To collect / manage / coordinate / check / for excess baggage collection, nu...