Customer Service Officer – DVA & Medical Liaison

We are seeking an energetic and motivated Client Services Officer with experience delivering high‑quality customer service in a fast‑paced medical environment. Reporting to the Team Leader, you will play a key role in supporting the ADF Veteran Community by providing guidance, coordinating services and arranging suitable appointments with our extensive network of specialist consultants.

Key responsibilities include, but are not limited to:

• Liaising with customers to plan and implement agreed services
• Scheduling appointments for ADF Veterans
• Managing busy inboxes, including queries, appointment coordination and non‑appointment services
• Providing administrative and operational support to consultant practitioners
• Offering information and advice to customers and prospective customers
• Completing additional administrative tasks as required to support the broader Client Services team