Customer Service Officer (Facility Management)

Customer Service Officer (Facility Management)

To provide FM Helpdesk service support at The Kallang/KTH/KFH in accordance with FM contract obligation.

• Provide Helpdesk service to customers via email and phone calls.
• Provide practical advice and solutions to customers' concerns and manage their expectations professionally.
• Obtain feedback from the customers and accurately input the request into the Computerized Maintenance Management System (CMMS).
• Assign and despatch Service Orders to the duty technicians/cleaners for immediate response and attendance.
• Resolve any pending disputes or complaints with customers, as well as any ambiguous responsibility issues.
• Follow the work progress with the FM team and provide periodic updates to customers until the work is completed.
• Monitor and administer the CMMS to ensure that all ...