Customer Service Officer | French, Dutch & English (Team 1)

Customer Service Officer | French, Dutch & English (Team 1)

Oss, reference 2026-00760

Job description

We are looking for an experienced Customer Service Officer for a client operating in the medical sector. You will join a Customer Service department of nine colleagues, divided into two teams. You will be part of Team 1, working closely with three other team members and responsible for the Benelux and international market). Your responsibilities will include:

Managing orders and deliveries for customers in the Netherlands, French-speaking Belgium and international export clients

Providing tailor-made solutions rather than scripted responses

Proactively investigating and resolving issues such as backorders by identifying root causes (. logistics, sterilization processes, or supplier delays)

Complaint handling

Managing export documentation

Collaborating closely with int...