Location
Ghana
Job Type
Full time
Posted
July 04, 2026
Job Description
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Customer Service Officer is responsible for delivering efficient and responsive customer service, with a strong focus on claims processing and payment. The role ensures full compliance with internal business processes (IBP) and regulatory due diligence requirements while maintaining accurate records and reports. The officer is also accountable for handling customer interactions and complaints in a compliant and professional manner, always ensuring adherence to organizational policies and service standards.