Customer Service Officer (JC223)

About the role

The Customer Services Officer sits within the Customer Excellence Team of Acolad and can support the clients of a specific service, function or contract within the Group.

• This Customer Services Officer position would sit within the Legal Transcription Team of the UK Scope, based out of the London Office.
• The Customer Services Officer processes a high volume of transcript requests, court audio and client queries, in order to maintain framework compliance and work in unison with the other members of the UK Customer Excellence Legal Transcription Team.
• The role is computer-centric and is office-based, so the Customer Services Officer will need to live within a commutable distance of our London office (SE1)

Key Responsibilities

• Data entry: uploading hard-copy and digital court audio and other data to i...