Customer Service Officer - Mombasa Branch (Fixed Term)

Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
• Enforce underwriting controls including on-boarding, certificates, booking of business, documentation.
• Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
• Ensure profitability of the branch through quality control and on-boarding.
• Quality documentation timely turn around - TAT and.
• Excellent customer service and retention support.

KEY RESPONSIBILITIES
Enforce underwriting controls.

Ensure clean and accurate data capture.
Timely preparation of quotations and follow up.
Debiting of premiums and processing of policy documents within set timelines.
Processing and checking of underwriting Documents.
Issuing & signing of Motor Certificates and Yellow cards.
Ensure that work is done within the set standards of service...