Customer Service Officer

Call Centre - Customer Service Officer

Permanent, Full-time

Eligibility List Opportunities - Temporary Contracts

Are you working in a contact centre or a customer facing role, Love helping people? Good on the phone? Keep calm when things get busy? We’d love to hear from you.

We’re recruiting Call Centre Customer Service Officers as the first point of contact for our customers Monday–Friday only (no weekends or public holidays).

This is a great opportunity for candidates who enjoy problem-solving, variety rather than repetitive script reading, learning new systems, and communicating clearly over phone and email in a fast paced environment.

LET’S EXPLORE THE JOB 

What you'll be doing:

• Handling inbound customer calls and providing clear, accurate advice and assistance across all Council services and operations.
• Taking a proactive and analytical appro...