Location
kuala lumpur
Job Type
Full-time
Posted
July 02, 2026
Job Description
Responsibilities
- Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
- Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
- Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.
- Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
- Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Qualifications
- Bachelor's degree or above, any major is acceptable.
- Minimum 1 year of on-site call center support experience, with a background in the security industry prefe...