Customer Service Operations Agent

About You

You’re highly organised, detail obsessed, and thrive in a fast‑paced operational environment where accuracy matters.

You enjoy solving problems, keeping processes running smoothly, and ensuring customers receive fast, clear, and accurate resolutions. Whether you're processing refunds, managing supplier delays, investigating payment issues, or handling customer communication during live deal incidents, you remain calm under pressure and focused on getting the job done right.

You’re proactive, adaptable, and confident working across multiple systems and departments. You communicate professionally, think critically, and take ownership of issues until they are resolved.

Responsibilities

• Completion of daily tasks such as creating reorders, capturing POPs and processing refunds
• Conduct fraud checks and manage fraud profiles
• Liaise closely with the broader Customer Service team and other departments, such as...