Job Description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
In the role of Customer Service Operations Officer , you will be responsible for ensuring the delivery of daily targets and high-quality customer service for ANZ India through robust learning and development frameworks.
You will manage workflows, reporting, and quality checks to ensure timely and accurate processing of work for both internal and external customers, in line with established Service Level Agreements (SLAs) and policies.
The role involves maintaining operational excellence by driving process adherence, monitoring performance metrics, and ensuring compliance with defined standards. You will also contribute to building team capability by supporting structured training initiatives a...