Customer Service Oti Lead (Mexico)

Job DescriptionDePuy Synthes is recruiting for a Customer Services Analyst (LATAM), located in Mexico City, Ciudad De Mexico.
The role focuses on order management, issue resolution, and collaboration with internal stakeholders to ensure a seamless customer experience.
It offers the opportunity to build strong customer relationships, contribute to operational excellence, and support continuous improvement initiatives within a fast‐paced MedTech environment.Key ResponsibilitiesProcess and manage customer orders in alignment with established procedures and service levelsServe as a primary point of contact for customer inquiries related to orders, deliveries, and product availabilityCoordinate with supply chain, logistics, and commercial teams to support timely and accurate order fulfillmentMonitor and track order status, proactively communicating updates and resolving issuesMaintain accurate and complete customer and order data within internal systemsSupport onboarding of new c...