Customer Service & Process Improvement Analyst

RecruitFirst Pte Ltd · singapore, singapore, Singapore

Location
singapore
Job Type
Full-time
Posted
May 28, 2026

Job Description

What you'll be doing on the job
  • Process mapping of As-Is and To-Be business processes and supporting actions required to close the gap between the current and future state
  • Support manager in ongoing projects and ad hoc daily administrative work
  • Assist in tasks such as testing systems and automations where necessary
  • Construct meaningful dashboards using internal data sources to increase accessibility and insights into productivity and opportunities for operational efficiency
  • Assist the manager to develop, implement and monitor the practice of quality expectation and service standards of the team
  • Support the manager in troubleshooting business challenges, exploring and implementing necessary enhancements or rectification
Job Opportunities
  • Customer Service Officer (Direct Contract) – Contract, SGD 5,000‑6,000 /Month
  • Compliance Officer – Full-Time, SGD 3,000‑4,000 /Month
  • Com...

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