Customer Service QA Specialist — Elevate Quality

A customer service firm based in Pasig City is looking for a Customer Service Quality Assurance specialist to ensure interactions meet standards of quality, accuracy, and compliance. The role involves reviewing chat interactions, providing feedback to team leads, and identifying process improvement opportunities. The ideal candidate should have experience in customer service or QA and possess analytical skills alongside a detail-oriented mindset. This position offers a chance to contribute to brand protection and continuous improvement efforts.
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