Customer Service Rep - (Manufacturing)

A company's reputation is significantly influenced by its front-line employees who interact with customers. The customer experience from these interactions determines whether we gain a new customer, retain an existing one, or lose to our competition. The Customer Service Representative owns the customer experience, takes the initiative to drive requests to resolution, and serves as an advocate for the customer.

• Manage overall customer experience by being the face of the company and handling communications.


• Manage customer requests through multiple communication channels, including email and phone calls, with potential future involvement in chat and social media interactions.


• Generate quotations and provide price and lead time information to new and existing customers.


• Enter orders into systems to enable production planning and shipp...