Employment Type:

Full time

Shift:

Day Shift

Description:

Mercy Home Health (a member of Trinity Health at Home) has a need for a Customer Service Representative. This position is a hybrid position with office located in Springfield, PA.

This is telephone customer service position providing excellent customer service to all callers, which includes answering calls in a courteous manner, identifying callers' needs, and transferring callers to the appropriate parties and logging the calls into the telephone log.

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in be
• haviors, practices, and decisions.
• Uses the telephone etiquette script to answer each call.
• Answers the phone in a professional manner using a compassionate tone by the third ring.
• Triages phone c...