Location
Wayne
Job Type
Full-time
Posted
July 04, 2026
Job Description
- Assist borrowers, attorneys, settlement agents, collection staff and other staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.
- Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents, and Closing Department.
- Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
- Prepare amortization schedules.
- Respond to basic tax and insurance questions.
- Review and resolve all customer service complaints.
- Receive and process borrower telephone payments (speed pay).
- Provide excellent customer service to mortgage borrowers.
- Assist other areas of the Department as needed.
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