Customer Service Rep - ODS

Lincare Holdings Inc. · Kansas City, Missouri, United States

Location

Kansas City

Job Type

Full-time

Posted

June 27, 2026

Job Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Responsibilities:
Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
Document calls, entering customer orders in computerized record keeping system
Verify and update customer demographic information
Read and analyze documents such as patient orders 
Comprehend pharmacy prescription terminology
Effectively communicate with coworkers and patients alike 
Help with the training of employees
Calculate figures and amounts in reference to frequency and doses dispensed 
Apply common sense understanding to carry out oral and written instructions 

Education and Experience: 
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