Customer Service Representative - Aspire Health

Welcome to Montage Health's application process!

Job Description:

Purpose of Position

The Customer Service Representative I will handle incoming calls from health plan members and healthcare providers, assisting with inquiries related to eligibility, claims status, and benefits. This role is crucial in supporting our members, so the ideal candidate should have a genuine desire to help others and demonstrate empathy in every interaction. We're looking for a curious, solution-oriented problem solver who can balance compassion with professionalism in a fast-paced environment.

• Interacts with customers (client, member and provide) via telephone, email, or in person to provide support and information specific to eligibility, benefits, claims, prior authorization requirements and appeals.
• Document all communication in the applicable system of record.
• Provide proactive education to customers, as...