Customer Service Representative - Associate Ey Gds Mex 1 (Miguel Hidalgo)

About the Job

Position Summary:

Job Requirements

• High school diploma or equivalent required
• Specific knowledge of Finance & Accounting is preferred
• Approximately 0-7 years of related experience preferred
• Customer Service Call Center experience preferred
• 100% fluent in English in both written and verbal forms (mandatory)

Essential Functions of the Job

• Performs duties and responsibilities with limited supervision in accordance with department policies and procedures
• Provides call center support to EY personnel and external parties regarding Finance transactions
• Escalates calls to leadership as appropriate
• Documents inquiries and resolution status
• Identifies process issues and suggests solutions
• Assists with special projects as requested
• Meets production volume and quality standards as outlined by department management

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