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Customer Service Representative at iPay

Confidential · Ghana, Ghana, Ghana

Location
Ghana
Job Type
Full-Time
Posted
June 15, 2026

Job Description

Responsibilities:


  • Answer inbound calls in a more professional manner and provide information about products and services or resolve issue on first contact (FCR)

  • Identify and assess customers’ needs and provide a solution to delight them

  • Responsible for assisting customers to process their orders or cancel and capture details in the ticketing system/CRM

  • Process orders, applications, and forms

  • Handle complaints, provide appropriate solutions and alternatives in a timely manner

  • Follow up on customers’ and their complaints; ensuring that customers’ requests are addressed accordingly

  • Resolve customer complaints via phone, email, live chat, or social media

  • Keep records of interactions and transactions of customers, keeping records of details of customers’ complaints, inquiries, and comments in the ticketing system/CRM

  • Build sustainable relationships of trust through open and i...

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