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Customer Service Representative at Reputable Company

Confidential · Ghana, Ghana, Ghana

Location
Ghana
Job Type
Full-Time
Posted
June 27, 2026

Job Description

This role is primarily responsible for handling inbound/outbound calls as per the SLAs outlined by the client.

Responsibilities:

  • Ensure that the calls are answered as per procedures

  • Ensure that the assigned targets in accordance with SLA are met

  • Ensure that the quality of the calls is in compliance with predefined parameters

  • Provide the relevant process report on a daily basis

  • Ensure adherence to established attendance schedules

  • Provide process training to new team members to facilitate their levels of performance – mentor/mentee relationship

    • Requirements:

  • Should have a minimum of Diploma from accredited tertiary institutions with Computer literacy (MS Office & Domain knowledge)

  • Good communication skills

  • Good interpersonal skills

  • Attention to details

  • Fresher with the above skills can be considered

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