Customer Service Representative

Job Description

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Qualifications

• Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
• Customer Service process knowledge, passionate in delighting customers by rendering excellent support
• Knowledge of Order management system, e.g., SAP, Model N, Oracle.
• Fluent in English & Chinese i...