Location
cape town
Job Type
Full-time
Posted
June 03, 2026
Job Description
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You’ll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence.
Key responsibilities
- Answer inbound voice calls from customers regarding automotive queries
- Calling customers back with relevant feedback
- Conduct research to provide answers for customers to resolve their issue
- Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
- Apply empathy and patience when dealing with irate customers
- Apply excellent listening skills and probing techniques to establish relevant information to resolve the query