Customer Service Representative

Responsibilities

• Friendly and active conversations with customers via live-chat, and email in compliance with company standards
• Assist customers/patients with our online sign-up process
• Analyze customer complaints and provide appropriate corrective actions/resolutions
• Verify IDs and other sensitive patient information of new patients
• Maintain HIPAA compliance when advising customers and patients or handling their personal data
• Must be knowledgeable of Patient Rights (state variable)
• Assist patients with uploading their medical documentation and alerting their appropriate medical provider
• Navigate customers through technical issues and flag any repeated issues to Leads or Director
• Inform patients on what to expect during their appointments and provide basic education on company services
• Learn and maintain an understanding of state Cannabis regulations specific to delivery and ...