Customer Service Representative

Description
We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed.


There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm.


Responsibilities:

• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.

• Build and maintain working knowledge of pool and spa p...