Customer Service Representative

Description We are looking for a Customer Service Representative to support customers from our Ohio location in a fast-paced service environment. This contract opportunity is ideal for someone who communicates clearly, stays organized, and enjoys helping customers by phone and email. The person in this role will manage customer inquiries, complete order-related updates, and maintain accurate records while delivering attentive service during every interaction.

Responsibilities:
• Respond to incoming customer calls and provide timely, courteous assistance for questions, requests, and service needs.
• Place outbound calls as needed to follow up on customer issues, confirm details, or provide updates on open items.
• Process orders and enter customer information accurately into internal systems to support smooth daily operations.
• Coordinate appointment scheduling and make adjustments when needed to meet customer and business requirements.
• Handle email communicat...