Customer Service Representative

Description
We are looking for a Customer Service Representative to join a payment solutions team supporting patients with medical claim-related questions in Clearwater, Florida. This is a Contract to permanent position focused on delivering compassionate, detail-oriented service while guiding customers through denied hospital claims and available payment arrangements. The ideal candidate is comfortable handling a high volume of phone interactions and can communicate clearly with individuals navigating sensitive billing situations.


Responsibilities:

• Manage incoming and outgoing phone conversations with customers regarding medical claim and billing matters.

• Explain denied hospital claims in a clear, respectful manner and answer related questions effectively.

• Help customers review payment plan options and support them in taking steps toward resolving outstanding balances.

• Document customer interactions accurately and complete...