Customer Service Representative

POSITION OVERVIEW:
+ As an employee of the Product Support E-Business Team, you will be the primary point of contact with end-users, retailers and internal employees for questions and concerns about our products. Employees must own the necessary skills to communicate with customers effectively and efficiently through three main channels: phones, emails, and live chat, while maintaining a positive attitude and demonstrating empathy when needed. Product Support employees are accountable for consistently doing the right thing for our customers, and ensuring actions that drive success in pursuing a world class customer service experience. Employees play a key role in customer retention and gathering critical feedback to improve our products.
+ As an employee of this team, you must also be able to demonstrate expertise in Sherwin-Williams architectural product lines. You must also be comfortable in making product recommendations and offering product guidance, while also assisting with...