Job Description
Whatyou'lldo
The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’transactional or service requests and answering specific product queries.Our Customer Service Representatives alsoeducate our customers around HSBC self-service devices and actively speak to themaround HSBC’s digital platforms, givingthemthe choice of how they wish to bank with us.
We’relooking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality.PreviousCustomer Service experience is helpfulbut is not essential,aswhatwe’rereally interested in is someone who can hold a conversationandwho has a genuine passion for goingabove and beyondfor customers – everything else we can teach you!
At HSBCwe’repassionate about coaching and developing our people,you’llhave...