Customer Service Representative

Description We are looking for a Customer Service Representative to support loan servicing operations in Columbia, South Carolina. This Contract position is ideal for someone who is comfortable handling borrower communication, reviewing mortgage-related documents, and coordinating county tax and deed research with accuracy and professionalism. The role combines customer support, account follow-up, and administrative document handling in a regulated environment.

Responsibilities:
• Manage incoming and outgoing calls with borrowers to address questions, provide updates on loan accounts, and support timely issue resolution.
• Research county records related to deeds and property taxes, making outbound calls as needed to obtain accurate account information.
• Prepare, organize, and file mortgage and loan-related documentation while maintaining complete and precise records.
• Post payments and update account activity details with careful attention to documentation stand...