Customer Service Representative (CSR) with Accounting

Customer Service Representative (CSR) with Accounting

About the job

Responsibilities:

• Handle customer inquiries and complaints via phone, email, or in-person.
• Provide accurate information about products and services.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain and update customer accounts.
• Ensure accuracy and confidentiality of customer information.
• Prepare and send invoices to customers.
• Process payments and manage billing issues.
• Reconcile accounts and ensure timely payment collection.
• Assist in preparing financial reports, budgets, and forecasts.
• Support the accounting team with month-end and year-end closing processes.
• Accurately enter and update financial data in the company's accounting system.
• Maintain organized records of financial transactions.
• Resolve customer issues related ...