Customer service representative (dental/medical) (Monterrey)

As a Customer Support Representative, you will manage customer orders from quote to delivery, resolve issues, and provide key insights to drive account success. This is a full-time, on-site position located at our offices in Monterrey, NL.

• Manage customer orders from quote to delivery.
• Resolve issues and provide key insights to drive account success.
• Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts.
• Process and analyze customer forecast data weekly including review of historical trends, demand drivers, and forecast results.
• Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods.

• Bachelor's degree in Business Administration, Supply Chain Management, Information Systems, or a related field.
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