Customer Service Representative – Digital Channels

About the Role
We are seeking a detail-oriented and customer-focused Customer Service Representative to handle real-time chat-based support for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment.

Accountability & Responsibilities of Role
Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner
Provide accurate information regarding products, services, billing, and policies
Troubleshoot problems and guide customers through step-by-step solutions when needed
Manage multiple chat conversations simultaneously while maintaining high-quality responses
Escalate unresolved or complex queries to the appropriate support level or de...