Customer Service Representative

Overview

We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings Metal Middle East. The ideal candidate will liaise with our customers, manage end-to-end order processing, and collaborate with various internal teams to ensure exceptional service delivery.

Key Accountabilities

• Managing essential day-to-day duties and handling activities across Middle East countries for Industrial Coating Customers
• Dealing with the customers to service their orders
• Processing end-to-end orders including delivery related TAS, PO, GRN and invoicing
• Collaborating closely with Supply, Sales, Demand and Logistics and serving as the initial point of contact for all types of customer-related enquiries
• Managing and reviewing tasks such as OTIF, SLOB and Back Orders
• Managing order receipt, prioritising timely order processing and maintainin...