Customer Service Representative (Emiratised Role)

The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.

• Process all contacts (inbound and outbound – Email, Fax, chat, and voice) from customers efficiently and professionally to address product & application questions, pricing enquiries, request for quotation, stock availability, delivery status, and to contact/update field personnel as per communication policy.
• Actively manage customer complaint handling and provide First Contact Solution wherever possible; follow up open tasks daily to ensure customer satisfaction.
• Take responsibility for Customer Master Data by ensuring 100% accuracy and completeness while entering new accounts, project locations and contact details into the SAP system.
• Actively promote the use of other sales channels to the cust...