Customer Service Representative

Description
We are looking for a Customer Service Representative to support daily customer interactions for a Contract position based in Encino, CA. This role focuses on delivering responsive service over the phone and through email while accurately documenting information and coordinating follow-up tasks. The ideal candidate is comfortable in a call center environment, manages details carefully, and brings a detail-oriented, service-oriented approach to every customer exchange.


Responsibilities:

• Handle a high volume of incoming calls, provide timely assistance, and resolve customer questions with accuracy.

• Respond to email inquiries, share clear information, and ensure customers receive consistent follow-up on open requests.

• Enter customer details, service updates, and order information into internal records with a strong focus on accuracy.

• Place outbound calls when needed to confirm information, provide updates, or suppor...