Customer Service Representative (Equipment Parts)

Job Description
Insight Global is assisting a client in identifying a Customer Service Representative in Enfield, CT for a growing organization. This person will be responsible for providing effective customer service by processing orders for merchandise received by mail, telephone, fax, e-mail or personally from customers or employees. This role requires utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Partners with Sales Representatives to provide customers with service, addressing customer issues and ensure effective and long-term problem resolution.

Key responsibilities:
• Talk with customers by phone concerning orders, returns, shipments, and products.
• Receive and enter phone and fax orders
• Call customers when necessary to advise shipments delay and/or information necessary to process orders
• Initiate tracers with carriers
• Make changes to or cancel orders/backo...